Action Fraud warns scammers are exploiting cost-of-living crisis

08 Sep 2022

Action Fraud has warned that criminals are using the ongoing cost-of-living crisis to target the public with energy rebate scams.

With energy prices set to increase on 1 October, Action Fraud revealed that more than 1,500 reports have been filed with the National Fraud Intelligence Bureau (NFIB) regarding scam emails purporting to be from energy regulator Ofgem, offering customers energy rebates.

In order to protect themselves from scams, Action Fraud has advised individuals to contact an organisation directly if they have doubts about an email; refrain from using numbers or addresses in the message and instead use the details on the company's official website; and forward suspicious communications to report@phishing.gov.uk.

A spokesperson for Ofgem said: 'Protecting consumers is our top priority and it is alarming that vulnerable customers are being preyed upon in this way when people are already struggling so much.

'That's why, as energy regulator, on top of issuing our own warnings and advice, we have asked all energy suppliers to ensure clear and up to date information on scams is easily accessible on their websites.'